Denis Brooks
Versatile professional with extensive expertise spanning Cloud/IT support, Healthcare assistance, and Fleet Logistics. Proven adaptability, high customer care standards, and robust technical acumen.
About Me
Throughout my career, I have successfully operated across three core domains: Transport & Fleet Logistics, Motor Trade & Aftersales Management, and Healthcare Support.
Continuously expanding my capabilities, I have completed industry-standard credentials in IT Support and AWS Cloud Architecture. Currently actively preparing for the AWS Certified Security - Specialty (SCS-C03) examination, bringing strong technical knowledge, crisis response skills, and dependable service to every team I join.
Core Skills
Education & Industry Certifications
IT & Security Accreditations
Vocational & Formal Education
Work Experience
Chronological career history across healthcare, IT, and logistics
Parts Advisor
09/2026 – Present- Sourcing automotive parts and handling customer and trade inquiries efficiently.
- Overseeing inventory management, stock intake, and technical part identification.
Support Worker
09/2022 – 09/2026- Delivering 1-on-1 support for service users, including comprehensive personal care.
- Performing and recording physical observations accurately.
- Resolving everyday computer and TV/technological issues for service users and wards.
Mental Health Healthcare Assistant (HCA)
02/2022 – 09/2022- Provided 1-on-1 specialized support in acute psychiatric wards and Intensive Care Units (PICU).
- Maintained physical observations and assisted with personal care routines under strict safety protocols.
Senior Support Worker
07/2020 – 02/2022- Managed medication administration and conducted regular staff supervisions.
- Updated detailed care plans and organized daily operational staff rotas.
- Ensured high standards of personal care across shift shifts.
Parts Advisor
09/2019 – 07/2020- Handled customer enquiries and phone requests efficiently.
- Managed inventory levels, conducting regular stock checks and audits.
Parts Advisor
07/2017 – 09/2019- Processed part orders and managed high-volume phone queries in a call center setting.
Courier / Parcel Delivery Driver
12/2016 – 07/2017- Executed parcel deliveries utilizing handheld scanning devices to log deliveries and optimize routes.
Bus Driver
02/2015 – 12/2016 & 04/2007 – 08/2010- Customer care, fare collection, and conducting mandatory first-user safety checks.
Bus Driver
08/2014 – 02/2015 & 12/2012 – 04/2013- Customer service, passenger transport, and cash handling.
Bus Driver
04/2013 – 08/2014- Public transportation service delivery and vehicle safety inspections.
Open Top Sightseeing Bus Driver
07/2012 – 12/2012Service Advisor
03/2012 – 07/2012- Upselling service packages, invoicing, customer service, and phone triage.
Warranty Administrator
11/2011 – 03/2012- Inputting and processing warranty claims and safety recalls.
Aftersales Manager
08/2010 – 11/2011- Overseeing service, parts, and warranty departments; resolving customer complaints.
References
Available on request